CVE-2020-1778 – When OTRS uses multiple backends for user authentication (with LDAP), age

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

Source: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2020-1778

Reference (s):

• https://otrs.com/release-notes/otrs-security-advisory-2020-16/
• URL: https://otrs.com/release-notes/otrs-security-advisory-2020-16/